AI CXO
Value created · QTD₹4.82 Cr▲9:14:00 AM · Mon 26 Jan ISTActive

Authority gates

Where the engine may act on its own, where it must ask, and how fast an unactioned decision escalates.

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You draw the line. The decision score decides the path — auto-run, recommend, or inform. Widen the auto lane and the platform does more without you; narrow it and more routes to a human. Nothing here changes what the engine sees, only what it's allowed to do.

Decision-score → authority

the summary-vs-act line

A decision's composite score sets how it's handled. This is the single most important control in the platform.

Auto-run when score ≥L1–L2
Recommend (ask a human) ≥L3
Inform only below
Today, everything below 75 routes to a person. Raise the auto-run floor as trust builds and the "handled overnight" list grows.

Priority bands

by ₹ at risk × dealer tier
PriorityWhenHandling
P0Tier-1 dealer, or ₹ at risk > ₹50LInterrupt now · escalate in 4h
P1₹10–50L at riskMorning brief + alert
P2₹2–10L at riskMorning brief
P3< ₹2LAuto-handled, logged

Escalation SLAs

unactioned → rolls up
If…AfterThen
P0 unactioned4 hours→ Zonal head
P1 unactioned24 hours→ Zonal head
P2 unactioned72 hours→ auto-run if configured
Finance co-sign12 hours→ Finance lead
Demo — fictional companies, illustrative data